The 5-Second Trick For HBR Case Study Analysis
The 5-Second Trick For HBR Case Study Analysis
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An posting in a leading Australian newspaper highlighted critical issues with the instruction of employees for the Celltel Indonesian get in touch with centre. According to reliable exploration and resources, the posting states:
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Other supervisors commented that staff are significantly hired simply because their relations perform for Celltel’s CISM or they've got connections and/or are related to Indonesian politicians.
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Australian operations are truly worried about how points have turned out with their move to offshore their get in touch with centre functions to Indonesia. Their corporation has taken a huge beating from getting rid of buyers to obtaining unfavorable PR and investigation getting carried out etcetera.
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